Legal Assistance  

Consumer Complaint Assistance

• Advocating for persons whose rights have been violated

• Influencing public opinion about fair housing through education

• Investigating allegations of housing discrimination

• Providing Technical Assistance with housing related inquiries

• Mediating Complaints

• Testing Complaints

• Referring consumers to other agencies for assistance when appropriate

• Filing complaints (administrative and legal)

• Enforcing Fair Housing Laws

• Resolving Complaints  (complaint redress)

• Monitoring Complaints

Education and Outreach

• Providing technical assistance to consumers, housing providers, and others.

• Assisting with senior housing certification

• Hosting Home buying seminars

• Distributing fair housing materials

• Conducting affirmative marketing programs

• Sponsoring neighborhood tours for housing industry professionals

• Training people to become testers

• Distributing fair housing materials

• Operating a resource library for members of the National Fair Housing Alliance

Disability Services

• 504 Compliance

• Fair housing compliance

• Technical assistance

• New construction compliance

• Accessibility compliance

• TDD services

• Interpreter and transportation provided for FHC programs

Research

• Fair Housing Impediments analysis

• Home Mortgage Disclosure Act analysis

• Lending analysis

• Auditing

• Research projects to determine the nature, level and effects of discrimination and segregated housing practices

• Fair housing planning

Training and Consulting Services

• Fair housing training programs on laws, OCC standards

• Continuing Education for REALTORS® and other housing industry professionals

• Consulting to businesses and organizations on all aspects of the fair housing laws, including lending, appraisal, rental, sales and insurance

• Cultural Diversity Training

Fair Lending and Insurance

• Community Reinvestment Act activities

• Increasing investment in urban areas

• Increasing access to credit

• Monitoring lending activities

• Monitoring fair employment standards

• Monitoring industry compliance with fair housing laws

• Investigating complaints

• Researching insurance practices

• Expanding insurance activities

• Assisting homeowners in obtaining insurance

• Increasing consumer awareness

• Enforcing Equal Credit Opportunity Act

• Analyzing Home Mortgage Disclosure Act data

• Monitoring secondary mortgage market and appraisal market

Home Ownership Programs

• First time buyers' programs

• Set aside programs

• Mortgage credit program

• Home buyers' seminars

• Loan Counseling

Legal Assistance

• Legal revolving loan pool

• Attorney referrals