A housing provider may request the following information related to your disability:

• Verification of the qualified disability
• Description of the needed accommodation/modification
• Relationship between the disability and the need for the accommodation/
  modification

This information should only be requested if either the disability, or the need for the accommodation/modification, is not known or obvious.

Verification of the disability or need for accommodation/modification can be provided by a medical or social service professional, family member, or other reliable third party.

Housing providers generally cannot ask you to provide detailed medical records or inquire about the nature or severity of your disability.

A housing provider may deny a request if they can demonstrate:

• There is no disability-related need for the accommodation/modification
• Providing the requested accommodation/modification would cause an undue financial or administrative burden or a fundamental alteration of the provider’s operations

If a housing provider refuses your request because it is not reasonable, they should discuss alternative options with you in order to find a solution that effectively addresses your disability-related need. This is known as the interactive process.

If you are unable to reach an agreement, or if you experience an undue delay in response to your request, please contact us for assistance.

• “People who use wheelchairs damage apartments. You have to leave a double security deposit.”
• “You can only live here if there is someone to take care of you.”

• “I cannot rent to you. I am afraid of future liability, if you get sick.”
• “I don’t want someone with a disability living in my building.”
• “Sorry, there are no apartments available.” (If an apartment is available.)
• “I do not allow people to live in my apartments with 24-hour personal
  care attendants.”

• “How severe is your disability?”
• “May I have permission to see your medical records?”
• “Have you ever been hospitalized because of a mental disability?
• “Have you ever been in a drug rehabilitation program?”
• “Do you take medications?”
• “Why do you receive SSI?”

• Requiring people with mobility impairments to live in ground-floor units.
• Segregating people with disabilities in a particular building or portion of an
  apartment complex.
• Refusing to respond to maintenance calls, or responding more slowly,
  because of a tenant’s disability.
• Banning people with disabilities from pools, clubhouses, or other
  common areas.
• Charging extra fees for maintenance calls made by people
  with disabilities.
• Refusing to renew the lease of a person with a disability, when the
  leases of people without disabilities are routinely renewed.
• Threatening or intimidating remarks or conduct by management or by other
  tenants directed at a person with a disability.

• Installing an automatic water faucet shut-off for people who can’t remember to turn off the water.
• Installing a ramp to make a primary entrance accessible for people with a mobility disability.
• Installing pictures, color-coded signs, or pathways for people whose cognitive disabilities make written signs impossible to use.
• Installing carpeting or acoustic tiles to reduce noise made by a person whose disability causes him or her to make a lot of noise.
• Disconnecting a stove and installing a microwave for a person unable to operate a stove safely.